989db Privacy Policy

1 Introduction and Scope

989db ("we", "our") operates a trusted online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") applies to the 989db website and all related services.

By using our platform, you agree to the terms described in this Privacy Policy. We treat the privacy of your personal information as our highest priority and use SSL encryption technology to keep all your data secure. From the date this Policy takes effect, the information of all users registered on 989db will be handled in accordance with this Policy.

If you have any questions about anything described in this Policy, please contact our support team. We provide support in Bengali 24 hours a day, 7 days a week.

2 Information We Collect

989db collects user information in several ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you open an account on 989db, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number (Bangladeshi number)
• Email address
• Preferred username and password

2.2 Financial Transaction Information

At the time of deposit and withdrawal, we collect the following financial information:

• Mobile number linked to bKash, Nagad, or Rocket account
• Transaction amount and date
• Transaction ID and reference number
• Deposit and withdrawal history

2.3 Usage and Activity Information

The following information is collected automatically while using the platform:

• IP address and device information
• Browser type and version
• Login and logout times
• Gaming activity and betting history
• Time spent on the platform and pages visited
• Information collected through cookies and tracking technologies

2.4 Communication Information

When you contact us via live chat support or email, a record of that communication is stored. This is done for the purpose of improving service quality and better assisting you in the future.

3 Purpose of Using Your Information

989db uses the information collected from you for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and manage your 989db account. This includes confirming your identity, verifying your age, and ensuring the security of your account.

3.2 Financial Transaction Processing

Relevant information is used to process deposits and withdrawals through bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

3.3 Service Improvement and Personalization

By analyzing your gaming preferences and usage patterns, we provide you with more relevant games, bonus offers, and promotions. This makes your 989db experience more enjoyable.

3.4 Security and Fraud Prevention

We analyze information to ensure fair play and prevent fraudulent activity. This information is used to detect multiple account creation, money laundering, and other illegal activities.

3.5 Customer Support

Your information is used to communicate with you effectively and resolve issues quickly. Our 24/7 Bengali live chat support team uses your information to provide personalized assistance.

3.6 Meeting Legal Obligations

To comply with applicable laws and regulations, information may be provided to authorities upon valid request. This applies only in cases of legal obligation.

4 Data Sharing and Third Parties

989db never sells your personal information or shares it with third parties without permission. However, information may be shared in the following limited circumstances:

• Payment Providers: Relevant information is shared with bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Third-party service providers required to operate the platform work under strict confidentiality agreements.
• Game Providers: Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft receive only information related to gaming activity.
• Legal Authorities: Information may be shared with relevant authorities based on a legal order or valid request.

5 Cookie Policy

Cookies and similar tracking technologies are used on the 989db website to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, carry out security verification, and save language preferences. These cookies cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform. This information helps improve service quality and is not personally identifiable.

5.3 Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Retention and Deletion

989db retains your information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Account Information: Retained while the account is active and for a specified period after it is closed.
• Financial Transaction Records: Retained for a period determined by legal and audit requirements.
• Communication Records: Retained for as long as necessary to improve customer service quality and resolve disputes.
• Log Files: Retained for a limited period for security purposes.

Upon a request to close an account, we will take steps to securely delete your personal information within the applicable legal timeframe.

7 Data Security Measures

989db has implemented industry-standard technical and organizational measures to keep your personal information secure:

7.1 Technical Security

• Use of 256-bit SSL encryption for all data transmission
• Data stored in the database is retained in encrypted form
• Regular security audits and vulnerability assessments
• Two-Factor Authentication support
• Firewall and intrusion detection systems

7.2 Organizational Security

• Access to user data restricted to authorized staff only
• Regular privacy and security training for staff
• Immediate response plan in the event of a data breach
• Strict confidentiality agreements with third-party partners

8 Your Rights

As a registered user of 989db, you have the following rights:

8.1 Right to Access Information

You can contact us at any time to find out what information is stored about you and request a copy of that information.

8.2 Right to Correct Information

If there is any error in your information, you can have it corrected through our support team. Keeping accurate information helps ensure the quality of our service.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in relation to legal obligations and financial transaction records.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. In that case, we will no longer use your information for that purpose.

8.5 Right to Data Portability

You can receive your account information in a structured and commonly usable format.

9 Protection of Minors

989db is a platform for adults only. Only those aged 21 or above may use this platform. We actively prevent minors from registering and follow an age verification process for this purpose.

If we become aware that a minor has created an account, we will immediately close that account and delete all related information. Information from minors is never collected.

10 International Data Transfers

989db primarily operates to serve users in Bangladesh. However, some of our technical services may be operated through servers located in various countries.

Where your information is transferred to another country, we ensure that adequate data protection measures are in place in that country or within the relevant organization, and that your information remains protected in accordance with this Privacy Policy.

11 Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this policy regularly. You can stay informed about the latest version of the policy by checking the "Last Updated" date at the top of the page.

12 Responsible Gaming and Data Protection

989db places great importance on responsible gaming. We monitor your gaming behavior and may offer assistance when needed. This monitoring is solely for your protection and is never shared with third parties.

To learn more about setting your gaming limits, self-exclusion, and other responsible gaming tools, visit our Responsible Gaming page.