Frequently Asked Questions
Answers to all your questions about 989db
From opening an account to bKash deposits, game rules, bonus terms, and responsible gaming — you will find detailed answers to all your questions here.
This page is designed to give direct and simple answers to the questions that come to Bangladesh players' minds most often when using 989db. Read the questions organized into five categories below. If you cannot find the answer to your question, contact our 24/7 Bengali live chat support directly — we are always ready to help.
Frequently Asked Questions
Account and Registration
To open an account at 989db, you need an active mobile number, a valid email address, and you must be at least 21 years old. Enter accurate details in the registration form — name, mobile number, and password. Registration can be completed without uploading any documents, but identity verification may be required at the time of withdrawal.
No. Each player may hold only one account. Opening multiple accounts is a violation of 989db's rules and may result in the account being suspended or closed. If you have trouble accessing your existing account, let us know via live chat and we will help.
On the 989db Login page, click the "Forgot Password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If this method does not work, contact us directly via live chat.
After logging in to your account, some details can be updated from the profile settings. However, for changes to important information such as your name or date of birth, you will need assistance from the support team via live chat or email, as this information is linked to identity verification.
Deposits and Withdrawals
Deposits to 989db via bKash are almost instant — the balance is usually added to your account within a few seconds to 2-3 minutes. If it takes more than 5 minutes, contact live chat with the transaction reference number. The minimum deposit amount is ৳300.
Yes. At 989db, deposits and withdrawals can be made using all three mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300 and the process works just as quickly. Choose whichever method is convenient for you.
The minimum deposit amount at 989db is ৳300 (for each method). The minimum withdrawal amount is ৳1,000. Once a withdrawal request is made, the money usually arrives in your mobile account within 10 to 45 minutes.
989db generally does not charge any additional fees for deposits or withdrawals. However, mobile banking operators (bKash, Nagad, Rocket) may apply a small transaction fee according to their own terms. For the latest information on fees, check the relevant operator's terms and conditions or ask us via live chat.
The normal processing time is 10-45 minutes. If the money has not arrived after this time, first refresh your mobile banking app. If the problem persists, contact 989db's live chat with your withdrawal reference number and mobile number — our support team will resolve the matter quickly.
Games and Rules
Go to the cricket betting section at 989db and select any active match such as BPL, T20 World Cup, or IPL. Choose the market (match winner, number of runs, wickets, etc.), enter the amount on the bet slip, and confirm. Both live betting and pre-match betting are available. You must have sufficient balance in your account.
989db has slots, live casino, fishing games, cricket and sports betting, card games, and many more categories. You will find games from multiple top providers including Pragmatic Play, PG Soft, JILI, and Spribe. Among the fishing games, 3 Gods Fishing and Lucky Dragons are particularly popular.
Yes, 989db is fully mobile-friendly. There is no need to download a separate app — access the site directly from your Android or iOS phone's browser and enjoy all the games. The site is optimized for small screens, so touch controls work smoothly.
RTP (Return to Player) is a percentage that indicates how much of the total amount wagered by players a game returns to them over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is a theoretical average — results may vary in the short term. The RTP is listed in the information section of each game.
989db uses content only from trusted and tested game providers. These providers' games are tested by independent third parties (Certified RNG) and fair play is ensured. The outcome of every spin or bet is random — there are no predetermined patterns. All transactions are secured with SSL encryption.
Bonuses and Promotions
New members at 989db receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. This means if you deposit ৳1,000, your account will have a total balance of ৳2,200. To receive the bonus, make your first deposit after registering. The bonus is added automatically — no separate code is needed.
The wagering requirement for the 989db welcome bonus is 15 times (15x). This means you can withdraw from the bonus after wagering 15 times the bonus amount you received. Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. See the terms and conditions for full details.
The 989db VIP program has four levels: Bronze (maximum weekly cashback 0.3%), Silver (0.6%), Gold (0.9%), and Platinum (1.2%). Your level increases through regular play. Moving to a higher level gives you more weekly cashback, special offers, and priority support.
In most cases, bonus balance can be used on slots, fishing games, live casino, and sports betting. Some bonuses may be restricted to specific game categories — this will be mentioned in the bonus description. To be sure, ask via live chat or read the terms and conditions.
Yes. 989db regularly offers weekly cashback, reload bonuses, tournament offers, and seasonal promotions. Special offers are available during Eid, Pohela Boishakh, or the BPL season. To see the latest promotions, log in to your account and check the promotions section.
Security and Responsible Gaming
Yes. 989db uses SSL encryption technology to keep all personal and financial information secure. Your payment information is not shared with third parties. Our site operates as a safe and reliable platform. Read our privacy policy to learn more.
989db strictly enforces its age limit. This platform is for those aged 21 and above only. Providing your correct age at the time of registration is mandatory. Accounts of underage users are closed immediately and any deposited funds are returned.
Yes. 989db places the highest importance on responsible gaming. You can request self-exclusion or a temporary break at any time. To use this option, inform the support team via live chat or email. Visit our responsible gaming page to learn more.
989db always encourages responsible gaming. If you feel that your gaming is getting out of control, speak directly with our support team — they will assist you in confidence. You can also set betting limits, temporarily suspend your account, or have it closed entirely.
989db's support team is available 24/7 in Bengali to help. You will find the live chat button at the bottom of any page on the site or in the account section. You can also contact us by email: [email protected] — responses are usually given quickly.
Still have questions? Contact support
If you did not find the answer to your question here, do not worry. Our Bengali support team is always by your side.
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